Return

Our policy lasts for 14 days from delivery and signed acceptance of your item. If 14 days have gone by after your purchase has been delivered and signed for, unfortunately we cannot offer you a refund. All Retuned Items Incur a 15% Restocking Charge which is deducted from your refund. This does not apply to any bespoke/made to order items where we do not offer refunds. For any exchange/return within specified timeframe, please return the product to the following address ensuring the product is in its original packaging and sale-able condition.  

MADE TO ORDER BESPOKE ITEMS

WE DO NOT OFFER REFUNDS/EXCHANGES ON MADE TO MANUFACTURE PRODUCTS ONCE THE ORDER HAS BEEN PROCESSED (USUALLY WITHIN 1-2 WORKING DAYS FROM ORDERING)

Most of the products we sell are made to manufacture so please ask before purchasing

If an order has been cancelled and a made to order bespoke item is in any stage of manufacture, then the deposit will be NON-REFUNDABLE

 

SOFAS

All sofas sold on our website are non-Refundable/Exchangeable being a bespoke item. We confirm all information regarding your sofa upon receiving your order. We will verify material/colour/button option and most importantly for corner sofas which hand the sofa will face. 

We take a deposit on all sofas of £250, any deposit paid is non refundable. This includes any sale items, stock items and pre ordered items

It is extremely important all information is checked thoroughly to ensure the sofa has been ordered correctly at the time of ordering. If accidently you have chosen the wrong colour at the time of ordering please send us an email straight away to ensure this is rectified before the sofa is processed (we usually call to verify any bespoke purchase anyway). 

Please ensure the sofas fit within the space you are furnishing and fits through the entrance door and into the room of your choice, if upon arrival the sofa does not fit for any reason you will not be entitled to a exchange or refund. For any reason a refund / exchange has been agreed, the sofas will have to be in its original packaging and will be inspected inhouse prior to making any arrangements. 

For any returns which has been agreed, you will incur a 20% stocking charge along with a collection fee. Delivery charge is non refundable and this amount is calculated using the value of the item which will be returned.

If a deposit has been paid for a bespoke item and for any reason you wish to cancel the deposit will be non refundable. 

If any bespoke item has been purchased and paid for in full and for any reason you wish to cancel you will not be entitled to a refund. 

Majority of our beds and sofas can be made to measure. For sofas we must allow a 10% clearance space due to frame size, foam sizes and fabric sizes. Any measurements requested will be up to the size ordered.
For example 300cm x 300cm requested size will be 270-300cm × 270-300cm
We will never exceed the sizes provided since we understand going larger can result in the product not fitting the desired space.

We can not guarantee exact sizes, apart from standard sizes. These measurements will never change and will always be the same every time
Any bespoke sizes have a strict no refund policy so ensure the sofa will fit prior to ordering

We will not be liable for any sizes ordered incorrectly. Please check with our sales team to ensure any items ordered will look okay in the room prior to ordering

 

If any bespoke item has been purchased and paid for in full and for any reason you wish to cancel you will not be entitled to a refund. If customers open a chargeback with their banks, you are still entitled to pay the full cost of products which would be recovered through legal proceedings.  it is solely the customers responsibility and we as Celebrity Interiors Ltd will not take liability for any items that will not fit within the property.

Our office is open Monday through Friday 9am-5pm. If you are unsure if the sofa will fit or may have doubt that the spacing may not be sufficient, please contact us immediately so we can help you measure before production of the sofa. 

 

Dining table sets - 

Most of the dining we sell on our platform are very large and heavy, all dining table sets are delivered through a 2-man courier service. We only delivery these items to ground floor and any rooom of your choice. When returning this dining set although we only charge a £60 delivery charge, we however are charged alot more from the courier. If you are returning a dining set we will deduct £60 for the Original delivery charge for delivering the product and an additional £130 for re collection

This amount will be deducted from your initial refund amount

If you do not agree with our return policy please dont order from us Thankyou!

 BEDS

We do not offer Refunds on  Bespoke Beds ( Customer Picks The Style, Colour Fabric and detailling)

It is THE customers responsibility to make sure the bed fits. If its doesnt, we are not liable!

The customer will not recieve a refund if this is the  case!

 A stocking charge is applicable for returns of 20% of order value!

BEDDINGS/SOFT FURNISHINGS: 

Due to health & safety we are unable to take returns on any mattresses which is not in its origional pacaging

Beddings/Soft Furnishing item(s) [i.e. Kylie At Home Bedding or Curtains, By Caprice Home Bedding], we cannot accept a return or exchange for these items if the item(s) have been removed or opened from the original packaging for hygiene regulations.

 

MIRRORED FURNITURE

All Mirrored Items come very Hevily packaged to ensure the item is recieved in Perfect condition. Although damages can still accour in transit, if you have recieved an item which is damges please take picture immediately and send an email at celebrityfurnitureltd@gmail.com so we can discuss possible outcomes. ensure items are repackged in the exact same packaging so the courier can collect without further breakages.  If you have disposed of the origional packging we have our rights to reject the claim or ask you to send the damages items back baring any responsibilities of further damages. 

If you have purchased an item and would like to return it we offer a 14 day money back guarantee. Delivery charge are non-refundable and a further collection charge will also be added. 

PLEASE NOTE: ITEMS TAKEN OUT OF PACKAGING MUST BE PACKAGED EXACTLY THE WAY THEY COME IN ORIGIONAL PACKAGING. FAILURE TO DO THIS MEANS ANY CLAIM CAN BE REJECTED

 

PLEASE ENSURE TO CHECK YOUR ITEMS BEFORE ACCEPTING DELIVERY** [2-man delivery] Once your item(s) arrive, you have 15 minutes to check your Celebrity Interiors item(s).  As soon as you have signed for your item(s) you have accepted the condition they have arrived to you. Therefore, we cannot accept any returns/exchanges if reported damaged/imperfect. So please ensure to allow time to check your purchase upon delivery.

To be eligible for a return, your item must be unused and in the same condition It must also be in the original packaging. If within the allotted time and boxed up in its original packaging, we will organise the return at your own cost. in the case of larger celebrity interiors Ltd items, a collection fee will be incurred. However, should you not meet the above terms and conditions, we reserve the right to charge you for the cost of specialist courier collection and new packaging which will be deducted from any agreed refund by Celebrity Interiors Ltd

To complete your return, we require a receipt or proof of purchase.

 Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

- With obvious signs of use.

 - Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- If the product has been used - for example, the bed and mattress then we are unable to provide you a refund as the items have been used and its going against Health & Safety guidelines to resell that furniture!

 - Any item that is returned more than 14 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, minus any delivery costs incurred in returning the item.

 PLEASE NOTE DELIVERY CHARGE IS NON REFUNDABLE 

Late or missing refunds (if applicable)

Refunds take 3-7 working days to process.

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at celebrityfurnitureltd@gmail.com

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded/exchanged

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at celebrityfurnitureltd@gmail.com

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

Eligible returns accepted at the discretion of Celebrity Interiors Ltd within 14-day period of signing for the item. After that time, should a return or exchange be accepted by Celebrity Interiors Ltdat their discretion you will be responsible to organise the items to be returned to us organised by the customer at their own expense. Any damages made when returning the customer will therefore be liable for.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item if no tracking details/proof is submitted

We will treat all customers with respect, please do the same in return

If your behaviour is unacceptable, we may refuse to serve you